Fantastic opportunity for an enthusiastic and dynamic Customer Services Team Leader to join our equine reception/administration team in Goosnargh, Preston.
The successful candidate will be managing a team of four, looking after 16 vets and their equine clients. They must be a positive and supportive addition to the team with the ability to successfully manage the smooth running of a busy ambulatory and clinical veterinary practice.
Main tasks and responsibilities
- Coordinating the team, prioritising and delegating tasks.
- Managing the staff rotas and working the diary efficiently to maximise daily output.
- Training the team, with a focus on continuous development and accuracy of work.
- Maintaining and developing efficient processes and implementing new services.
- Assisting and supporting our clients, ensuring their needs are met in a friendly, professional manner by the reception team.
- Liaising with directors, clinic and on the road vets, and the nursing team.
- Taking telephone calls, managing email communications and processing payments, delivering a high level of customer service throughout each client experience.
- Assisting the veterinary surgeons, wider equine team, and senior management with requests.
- Promotion of the services offered by Oakhill Equine Vets.
Skills and experience
Essential skills: The successful candidate must be able to demonstrate and possess supervisory experience, good critical thinking, decision making and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and team management skills, with the ability to multitask.
- A self-starter with the ability to motivate a team.
- Microsoft Office with typing skills and administrative knowledge with an eye for detail.
- Able to work well in a fast-paced environment and still maintain a high standard.
- Effective time management skills with the ability to prioritise tasks.
Desirable skills: Experience working within a veterinary practice along with basic horse care knowledge allowing an understanding of the importance and prompt communications required in emergency care.
Experience:
- Team management: essential
- Receptionist: essential
- Administration: essential
- Customer service: essential
- Veterinary: desirable
Working hours: This is a full-time (40 hours per week) position, working within office hours: Monday to Friday, 8am – 6pm and Sat 8.30am – 12pm.
What do Oakhill offer?
- A competitive salary dependent on skills and experience – to be discussed at interview.
- Staff discount.
- Ongoing training & professional development.
- Wellbeing support in a friendly environment.
- Social events.
How to apply
If you’re passionate and would like to work within an energetic team we’d love to hear from you – email Deborah Pickervance at deborah.pickervance@oakhill-vets.com
