About Us: Emerson & Watson is a leading and growing independent equine veterinary practice in Berkshire. We provide top-tier veterinary care to a range of clients, from elite competition horses to beloved family pets. We pride ourselves on delivering high standards of clinical excellence, professionalism, and a collaborative, supportive work environment. Our dynamic and friendly team is committed to equine welfare and outstanding client service.
The Role: We have an exciting opportunity for an experienced Practice Manager to join our leadership team at a pivotal stage in our growth. In this role, you’ll ensure the smooth daily operations of our practice, and foster a positive, motivated culture. You’ll work closely with the Directors, and oversee practice management, client care, and team well-being, with a chance to make a tangible impact on our continued success.
Key Responsibilities
- Team Leadership: Lead and inspire the office team to deliver exceptional client service and ensure efficient practice operations.
- Collaboration: Work with the Directors and veterinary team to support clinical and operational goals through effective communication and teamwork.
- Problem-Solving & Accountability: Identify barriers to efficiency, develop solutions, implement processes, and hold the team accountable for success.
- HR Management: Oversee all aspects of HR across the practice, including recruitment, contracts, policy development, Health & Safety compliance, and performance management.
- Maintaining compliance with all regulatory and safety standards
- Operational Improvements: Continuously assess and refine office processes to enhance client service and practice efficiency.
What We’re Looking For
- Management Experience: Several years in a practice management role, ideally within an equine veterinary practice or similar veterinary environment.
- Leadership & Communication: A confident, proactive leader who can motivate and develop the office team while collaborating effectively with others.
- Problem Solver: A hands-on, solutions-focused approach to challenges, with the ability to implement and maintain successful changes.
- Financial Acumen: Solid knowledge of business finances, familiarity with P&L and KPIs.
- HR Expertise: Comprehensive knowledge of HR practices.
- Equine Knowledge: A knowledge of horses would be advantageous.
What We Offer
- A supportive and dynamic workplace with a passionate, professional team.
- Competitive salary based on experience.
- 5 weeks of annual leave, plus Bank Holidays.
- Flexible, office-based working options.
- Professional development opportunities.
- Employee benefits, including health insurance.
- Potential relocation package.
Position: Full-Time, Monday – Friday
Salary: Competitive (dependent on experience)
To Apply: Send your CV and a cover letter to kathryn@emerson-watson.com, detailing your salary expectation, your experience and why you’re the right fit for Emerson & Watson. We look forward to welcoming a passionate, driven leader to our team.
